Frequently Asked Questions

We’ve put together some commonly asked questions to give you more information about VinCue and the services we offer.

 

If you have a question that you can’t find the answer to, please use the Contact Us page or call us at 844.484.6283.

A:  VinCue delivers a premium product without the premium price tag. Dealers who switch to our all-in-one platform regularly see their monthly software bill cut by 30-60%. And our No-Contract policy means we’re dedicated to earning your business every month.

Since every dealership is different, we’ll want to connect with you to learn more about the unique challenges your operation faces. Our team will then deliver a customized solution that best fits your needs. To find out exactly how much you could save, give us a ring at 844.484.6283  X1. Or use our scheduling tool to pick a time that works for you.

A: VinCue was built by dealers for dealers. No faceless conglomerate here — our company was formed by a small group of automotive industry guys and software nerds wanting to build a better dealership platform. It’s still that same team (with some friendly new faces) that’s working to bring you the best possible product today. Feel free to visit our Team page to find out more about our history and the folks behind VinCue.

A: VinCue’s data comes directly from 40,000+ dealership websites, tracking more than 7 million vehicles in real time. It’s modern, it’s independent, and it’s completely up-to-the-minute. We believe that better data is the key to making better decisions.

A: DealerCue HQ is located in downtown Kansas City, Missouri.

Followup Q: So do you know Patrick Mahomes?

A: Not exactly. Believe it or not, he’s been a bit hard to lock down for endorsements lately.


A: VinCue’s intuitive functionality and all-in-one design makes it easy for your team to learn and use. With thorough training and excellent customer support, most VinCue customers see 100% employee adoption in a matter of days, not months.

A:  Our VinCue team is available by phone Monday through Friday 9 am – 5 pm CST. Our number is 844.284.6283. We do our best to regularly check phone and email messages on evenings, holidays and weekends.

A: You can always keep up with us on social media (Facebook, Linkedin, Twitter), or by signing up for our emails. Don’t worry — we make quality content a priority because we don’t like junk mail either.

A: As a growing company and industry leader, we’re always looking for talented, ambitious people to join our team. Resumes and cover letters can be sent to: contact@dealercue.com

FAQ FOR CLIENTS

A: You can give us a call at 844.484.6283 X2 or you can email support@dealercue.com To add a new user, we’ll need to know their name, phone number, email address, and access level.

A: Don’t panic, our support team can help. Contact us at 844.484.6283 X2 or at support@dealercue.com

A:  Your Performance Manger lives for stuff like this!  They will work with you to develop strategies to outmaneuver any new competitor.  Your Performance Team can be reached at 844.484.6283

A: Training for VinCue clients is unlimited, ongoing, and 100% free. We’re always happy to walk any member of your team through the platform to make sure they’re getting the most out of everything VinCue has to offer.  Give us a call at 844.484.6283 X1 or email contact@dealercue.com to schedule training.

A:  Our Ledger-ndary Accounting team can be reached at 844.484.6283 X4 or accounting@dealercue.com.